Platform Security
Last Updated: March 2026
Coala is committed to maintaining a secure environment for all user data. This page outlines the security practices, infrastructure, and shared responsibilities that govern how your data is protected on our platform.
Hosted on IONOS Infrastructure
The Coala platform is powered by IONOS, a leading European cloud and hosting provider offering enterprise-grade infrastructure with robust physical and network security standards. IONOS operates data centers that adhere to industry security certifications and best practices.
Security Practices
Data Encryption
Data transmitted to and from the platform is encrypted using industry-standard TLS/SSL protocols, protecting information in transit.
Access Controls
Role-based access controls limit data exposure to authorized personnel only. Administrators can manage staff permissions and portal access directly.
Secure Data Handling
Sensitive data such as resident records and staff documents are stored using secure, access-controlled storage with restricted read/write permissions.
Infrastructure Reliability
IONOS infrastructure includes redundant systems, automatic failover, and monitoring designed to maintain platform availability and data integrity.
Security Disclaimer
While Coala and IONOS employ strong security measures, no system can guarantee 100% protection against all threats. Cybersecurity risks evolve continuously, and breaches may occur despite best efforts.
Coala Technology Group Inc. and Coala Technologies, LLC expressly disclaim liability for any data breach, unauthorized access, or loss of data resulting from factors beyond our reasonable control, including third-party infrastructure vulnerabilities, user account compromise, or unforeseen cyberattacks.
Shared Security Responsibility
Security is a shared responsibility between Coala and our users. As a user of the platform, you are responsible for:
- Using strong, unique passwords and updating them regularly.
- Not sharing account credentials with unauthorized individuals.
- Enabling only necessary access for each staff member.
- Logging out of the platform when using shared or public devices.
- Reporting any suspicious account activity to Coala immediately.
- Maintaining your own organizational security policies for data access and handling.
Report a Security Concern
If you believe you have identified a security vulnerability or suspect unauthorized access to your account, please contact us immediately:
Coala Technology Group Inc.
2880 Zanker Rd, San Jose, CA 95134